Anthem has you covered with its 24/7 NurseLine. You can find providers or get assistance for minor illnesses or injuries. Call (800) 337-4770 to speak to a nurse anytime, day or night.

Not sure where to go when you need medical care? The right option depends on your symptoms, how quickly you need care, and the type of treatment you need.

Virtual Care

For many common health concerns, virtual care can be a convenient alternative to an in-person visit.

LiveHealth Online — $0 visits

LiveHealth Online visits are free of charge, even if you haven't met your deductible.

Connect with a provider from wherever you are for many common health concerns, including:

• Cold and flu symptoms
• Allergies
• Skin conditions
• Minor illnesses and injuries
• Prescription questions and refills
• Other non-emergency medical needs

Access LiveHealth Online through the Sydney Health app.

Urgent Care

Choose urgent care when you need medical attention soon but your condition is not life-threatening. Examples include:

• Minor injuries
• Sprains and strains
• Ear infections
• Fever or flu symptoms
• Minor cuts requiring care

Emergency Care

Go to the emergency room or call 911 for serious or life-threatening conditions. Examples include:

• Chest pain or signs of a heart attack
• Difficulty breathing
• Severe injuries
• Stroke symptoms
• Life-threatening conditions

Before You Go

When your situation isn't an emergency, take a moment to consider your care options. Choosing the right setting can help you get the care you need while managing your healthcare costs.

Use your medical plan resources to:

• Find an in-network provider
• Compare care options
• Access virtual care through the Sydney Health app
• Understand your benefits before receiving care

Preventive care helps you stay healthy by catching potential health concerns early. Your medical plan covers eligible preventive care services at no cost to you when you receive them from an in-network provider.

Preventive care can include recommended screenings, routine exams, and immunizations based on your age, gender, and health history.

Know What's Covered at $0

Not sure whether a service or medication qualifies as preventive? Use these resources to check before you receive care or fill a prescription:

• Preventive Care Services — See which screenings, exams, and immunizations are covered at no cost when you use an in-network provider.
• Preventive Prescription Drug List — See which prescription medications may be available at low or no cost when they meet the requirements for preventive coverage. Please note: Under the HDHP plans, eligible preventive medications are available at low or no cost. Under the PPO plan, the applicable copay applies.

Pharmacy Immunizations

Many vaccines are available conveniently through participating pharmacies - often at no cost to you when covered as a preventive service.

Participating pharmacies may include CVS, Kroger, Meijer, Target, Walgreens, or Walmart.

To receive a vaccine:

1. Visit a participating pharmacy
2. Present your Anthem ID card
3. If a prescription is required, provide the prescription from your physician.

Covered preventive vaccines may include flu, pneumonia, shingles, and other recommended immunizations.

Preventive Prescription Drug List

Some medications are covered at no cost to you when they meet the requirements for preventive coverage. Check the Preventive Prescription Drug List to see whether your medication qualifies.

Coverage requirements may apply. Always verify that your medication and circumstances meet the requirements for preventive coverage.

Tobacco Cessation

Quitting tobacco is one of the best steps you can take to improve your health - and it can save you money, too. If you're ready to quit or simply exploring your options, support is available to help you succeed.

Quit Tobacco. Improve Your Health. Save $900 a Year.

The American Lung Association's Freedom From Smoking® program is an evidence-based, eight-week program designed to help participants quit tobacco for good.

The program provides practical strategies, support, and resources to help you:

• Manage cravings and withdrawal
• Develop healthier habits
• Stay motivated throughout your quit journey
• Maintain a tobacco-free lifestyle

[Learn More / Get Started →] 

Avoid the Tobacco Surcharge

Tobacco users are subject to a $75 monthly tobacco surcharge, or $900 per year, on their medical plan premiums. Completing the tobacco cessation program may help you avoid the surcharge while taking an important step toward better health.

[Learn More About the Tobacco Surcharge →] 

Through Anthem’s Wellbeing Solutions program, you can earn up to $200 in rewards throughout the year for completing healthy activities and engaging with your health benefits. Enrolled spouses are also eligible.

Rewards can be redeemed for gift cards from popular retailers like Target, Amazon, Apple, and Uber Eats. Click here to learn more.

Your mental health is an important part of your overall wellbeing. Your medical plan provides access to a range of resources to help you find the support that's right for you—from professional mental health care to tools for managing stress and everyday challenges.

Find Mental Health Care with Headway

Whether you're looking for a therapist, need help finding the right type of care, or aren't sure where to start, Headway can help you find mental health care that fits your needs.

As part of your medical plan, you have access to Headway's network of more than 48,000 clinicians nationwide, including providers who offer both in-person and virtual care.

With Headway, you can:

• Get personalized matching based on your needs and preferences
• Find care quickly with same-day provider matching and appointments available within 48 hours
• Choose virtual or in-person care based on what works best for you
• Access care from a large network of quality providers
• Receive talk therapy and medication management
• See your cost before you book—all Headway providers are in your medical plan's network

How to Access Headway
Visit book.headway.co/anthem-bcbs or contact Headway's support team at (646) 941-7645 for more information.

Anthem Emotional Wellbeing Resources

Your Anthem medical plan also includes Emotional Wellbeing resources designed to help you build healthy habits, manage everyday challenges, and improve your mental and emotional wellbeing.

The program is based on Cognitive Behavioral Therapy (CBT) principles and offers resources for concerns such as:

• Anxiety and depression
• Stress and worry
• Panic
• Sleep issues
• Social anxiety
• Drug and alcohol use

Tools & Support

Depending on your needs, you can access:

• One-on-one coaching by email, text, or phone
• Mindfulness exercises you can use anytime
• Weekly motivational text messages with tips and exercises
• Live and on-demand webinars led by wellbeing experts
• Tools and resources to help you build healthy habits and manage everyday challenges

[Explore Emotional Wellbeing Resources →]

Looking for Confidential Counseling or Additional Support?

Your Employee Assistance Program (EAP) offers confidential support for you and your household members, including short-term counseling and work/life resources.

[Learn More About Your EAP →]

Not sure where to start?

Headway can help you find ongoing mental health care, including therapy and medication management.

TELUS Health EAP can provide confidential short-term counseling and support for personal, family, and work/life concerns.

Anthem Emotional Wellbeing resources offer self-guided tools, coaching, and educational resources to help you manage everyday challenges and build healthy habits.

Prescription Discount Programs

Did you know prescription drug costs vary from pharmacy to pharmacy?  Our plans provide discounts for prescriptions when you use your ID card at the time of fill.  However, there are other vendors that may provide greater or additional costs.  

See below to learn more about GoodRx, Rx Help Centers, and CostPlus Drug Company before you fill your next prescription.

Anthem offers exclusive discounts to help you live well and save money.  From eyewear, LASIK, and dental care to fitness devices, you'll find tools to support a healthier lifestyle. View SpecialOffers to explore available offers and start saving or log in to anthem.com, choose Care and select Discounts.

Breast Pump Coverage

Anthem covers free breast pumps for eligible participants.  To order:

1. Visit www.edgepark.com and navigate to breast pump supplies.
2. Create an account and enter your insurance information. This will show which pumps are covered.
3. Select your preferred pump and enter your mailing address. No credit card information is needed.
4. Receive your pump and complete the included authorized billing form to have the cost billed directly to Anthem.