Anthem has you covered with its 24/7 NurseLine. You can find providers or get assistance for minor illnesses or injuries. Call (800) 337-4770 to speak to a nurse anytime, day or night.

Not sure where to go? Explore your options for virtual care, urgent care, and emergency services to help you get the right care at the right time.

Virtual Care

Virtual care allows you to connect with a healthcare provider from the comfort of your home. Through the Sydney Health app, you can schedule doctor visits 24/7 through live video with board-certified physicians.

Virtual visits are a convenient option for common health concerns, including:

• Cold and flu symptoms
• Allergies
• Skin conditions
• Minor illnesses and injuries
• Prescription questions and refills
• Other non-emergency medical needs

Virtual care costs:

• Doctor visits through Sydney Health are typically $85–$175 per visit.
• Licensed psychiatrists and psychologists are also available virtually at an additional cost.

Important:
LiveHealth Online visits are available at no cost, even if you have not yet met your deductible. All other telehealth visits are subject to your plan’s deductible.

Urgent Care

Urgent care may be the right choice when you need medical attention quickly but your condition is not life-threatening. Examples include:

• Minor injuries
• Sprains and strains
• Ear infections
• Fever or flu symptoms
• Minor cuts requiring care

Emergency Care

Emergency services are intended for serious or life-threatening conditions that require immediate attention. Call 911 or go to the nearest emergency room for emergencies such as:

• Chest pain or signs of a heart attack
• Difficulty breathing
• Severe injuries
• Stroke symptoms
• Life-threatening conditions

Before You Go

When possible, consider your care options before seeking treatment. Choosing the right setting can help you receive appropriate care while managing healthcare costs.

Use your medical plan resources to:

• Find an in-network provider
• Compare care options
• Access virtual care
• Understand your costs before receiving care

Preventive care helps you stay healthy by identifying potential health concerns early and providing recommended screenings, exams, and immunizations.

Your health plan covers eligible preventive services, including recommended screenings and vaccinations, when received through an in-network provider. Click here to learn more.

Pharmacy Immunizations

Many vaccines are available conveniently through participating pharmacies. If your physician has provided a prescription for certain vaccines, including flu, pneumonia, or shingles vaccines, you can have them administered at a participating pharmacy at no cost to you.

To receive your vaccine:

1. Visit a participating pharmacy, such as CVS, Kroger, Meijer, Target, Walgreens, or Walmart.
2. Present your Anthem ID card at the time of service.

Preventive Prescription Drug List

Some medications are available at no cost when they are included on the preventive prescription drug list. Review the list to see if your prescriptions qualify for preventive coverage.  

Tobacco Cessation

Quitting tobacco is one of the best steps you can take to improve your health. Whether you're ready to quit or simply exploring your options, support is available to help you succeed.

The American Lung Association's Freedom From Smoking® program is an evidence-based, eight-week program designed to help participants quit tobacco for good. The program provides practical strategies, support, and resources to help you manage cravings, develop healthier habits, and maintain a tobacco-free lifestyle.

View the enrollment guide to learn more about the program and how to register.

Through Anthem’s Wellbeing Solutions program, you can earn up to $200 in rewards throughout the year for completing healthy activities and engaging with your health benefits. Enrolled spouses are also eligible.

Rewards can be redeemed for gift cards from popular retailers like Target, Amazon, Apple, and Uber Eats. Click here to learn more.

Your mental and emotional health is an important part of your overall wellbeing. Through your Anthem health plan, you and your household members have access to Emotional Wellbeing resources designed to help you build healthy habits, manage everyday challenges, and improve your overall quality of life.

Personalized Support

The program is built on proven Cognitive Behavioral Therapy (CBT) principles and provides tools to help you manage:

• Anxiety
• Depression
• Stress
• Worry
• Panic
• Sleep issues
• Social anxiety
• Drug and alcohol use

Features & Tools

Whether you're looking for ongoing support or practical strategies for everyday life, you'll have access to resources such as:

• One-on-one coaching by email, text, or phone
• Mindfulness exercises you can practice anytime
• Support from family and friends by inviting teammates to encourage and motivate you
• Weekly motivational text messages with tips and exercises
• Live and on-demand webinars led by experts on mental and emotional wellbeing

Get Started

Visit Anthem's Emotional Wellbeing resources to learn more, enroll in a program, and begin using the tools available through your health plan. Click here to learn more.

Looking for confidential counseling?
If you're looking for short-term counseling or work/life supportive services, visit the Employee Assistance Program (EAP) section for additional resources available to you and your family.

Prescription Discount Programs

Did you know prescription drug costs vary from pharmacy to pharmacy?  Our plans provide discounts for prescriptions when you use your ID card at the time of fill.  However, there are other vendors that may provide greater or additional costs.  

See below to learn more about GoodRx, Rx Help Centers, and CostPlus Drug Company before you fill your next prescription.