EMPLOYEE ASSISTANCE PROGRAM (EAP)

The EAP, provided through TELUS Health, offers confidential support to help you and your household members navigate life's personal and professional challenges.  Whether you're looking for emotional support, work-life resources, financial guidance, or legal assistance, the EAP connects you with experienced professionals and helpful resources at no cost to you. 

Services are available 24 hours a day, 7 days a week, and eligibility begins immediately upon hire - no enrollment is required.

Who is eligible?

The EAP is available to:

  • Employees
  • Spouses
  • Domestic Partners
  • Household dependents
What support is available?

The EAP provides confidential assistance for a variety of needs, including:

  • Emotional well-being and stress management
  • Anxiety, depression, grief, and other life challenges
  • Work-life resources
  • Childcare and elder care referrals
  • Financial counseling
  • Legal consultations
  • Identity theft guidance and support
  • Wellbeing and life coaching
  • Manager consultations and workplace support
  • Digital wellbeing tools, self-guided programs, and virtual peer groups 
Counseling services

Licensed clinicians - including counselors, social workers, and care managers - provide short-term, solution-focused counseling tailored to your individual needs.

Rather than offering a fixed number of sessions, counseling is provided using a clinically appropriate model. Most situations are resolved in a short-term counseling approach, but the number of sessions is determined by your specific circumstances. If longer-term treatment is needed, your clinician will help coordinate a smooth transition to resources available through your medical plan or other appropriate coummunity services.

Counseling is available both virtually and in person. 

Additional Resources

In addition to couseling, the EAP offers:

  • 24/7 telephone support
  • Online access and mobile app
  • 24/7 live chat through the mobile app
  • Personalized care plans
  • Basic will preparation
  • Estate planning guidance
  • 30-minute telephone consultation with a legal professional (excluding labor-related matters)
  • Referrals to participating attorneys who may offer discounted rates for additional legal services
How to access your eap

Website: one.telushealth.com
Phone: (833) 303-3750 or (919) 341-7440

Getting Started Online

  1. Visit one.telushealth.com
  2. Select Login 
    • Username: Voya
    • Password: eap
  3. Navigate to Contact Us
  4. Select Schedule an Appointment
  5. Click Create an Account
  6. Follow the prompts to create your account
  7. After your account is created, log in using your new username and password.
  8. Complete the required two-factor authentication (MFA) setup using Arcwood's existing MFA app. If you already use the Arcwood MFA app, you do not need to download a new authentication app.

Once registered, you'll have access to EAP resources online, through the mobile app, or by calling the EAP directly.


Looking for self-guided mental wellness tools?
Your Anthem health plan also includes digital Emotional Wellbeing resources, including CBT-based programs, coaching, mindfulness tools, and educational webinars.

Resources

TELUS HEALTH EAP
Provides confidential solutions to life's challenges.
Online: one.telushealth.com  
Phone: (833) 303-3750 or (919) 341-7440
Learn More

Crisis Support Line
Call or text 988 for free, confidential support 24/7.